For emergency medical assistance including:

  • Medical transfers/emergency evacuation and repatriation
  • Return transport benefits
  • Additional/emergency accommodation
  • Repatriation of mortal remains
  • Ambulance Service costs
  • Advance payment of medical expenses

Contact +61 3 9246 2666 (24 hour assistance line)

To lodge a claim:


Telephone:   +61 39246 2666

  • Note: we may be able to provide assistance with confirming that emergency medical expenses will be paid for but may not be able to provide a claim number on contact.
  • We also encourage you to forward copies of accounts for expenses incurred at claim lodgement time as this will speed up the claims process.